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How To Save CatDV Pro Logs

Step 1

To save the CatDV Pro logs, to send to support, do the following.

Step 2

The Error Log window will open and you can click “Save Log File…” and place the log where you can find it to attach to an email.

Best Practices:

For best results and to help the programmers, please capture the logs right after performing the operation that is causing the problem. For instance if you click on a button and get an error, don’t wait 2 hours to go back and save logs. Perform the action to generate the error or behavior that you want to document and then immeditely save the logs and email them out.